Flexible and efficient recruitment — always.

• Account follow-up: Call, text, email, or visit clients with past due invoices, loans, or payments. Track all interactions.
• Payment negotiation: Arrange payment plans, settlements, or partial payments based on company policy.
• Records & reporting: Update collection logs, aging reports, and daily collection reports. Keep debtor files accurate.
• Compliance: Follow BPO/collection laws, data privacy rules, and company scripts. No harassment or threats.
• Coordination: Work with Sales, Accounting, and Legal teams to resolve billing disputes or escalate tough cases.
• Cash application: Monitor payments received and ensure proper posting to customer accounts.
• Delinquency analysis: Identify patterns in late payments and recommend ways to improve collection rates.

Key duties include leading recruitment, onboarding, and performance management, alongside administering payroll, enforcing company policies, and resolving workplace grievances.

• Lead and manage the overall HR operations and initiatives of the company.
• Develop and implement HR policies, procedures, and best practices.
• Ensure compliance with labor laws and company regulations.
• Oversee end-to-end recruitment and hiring activities.
• Collaborate with department heads to identify manpower requirements.
• Develop workforce planning strategies to support business growth.
• Manage employee concerns, grievances, and disciplinary actions.
• Promote employee engagement and maintain a positive workplace culture.
• Conduct investigations and recommend appropriate resolutions.
• Implement and manage performance appraisal systems.
• Support leaders in setting performance goals and development plans.
• Monitor employee productivity and organizational effectiveness.
• Oversee compensation and benefits administration.
• Ensure proper implementation of government-mandated benefits.
• Monitor compliance with Philippine labor regulations.
• Identify organizational training needs.
• Implement learning and development programs.
• Support leadership development and succession planning.
• Monitor HR metrics and KPIs.
• Prepare management reports and recommendations.
• Identify opportunities to improve HR processes and efficiency.

• Handle end-to-end recruitment process from sourcing to placement
• Source candidates through LinkedIn, Indeed, job boards, and social media platforms
• Screen resumes and conduct initial interviews
• Coordinate technical and client interviews
• Maintain recruitment trackers and candidate databases
• Build and manage pipelines of IT and technical professionals
• Provide regular recruitment updates to clients and management