Job Overview

The one who makes sure money owed to the company actually comes in. Collection Officers follow up on overdue accounts, negotiate payment terms, and help reduce bad debt while keeping customer relationships professional.

Key Responsibilities

• Account follow-up: Call, text, email, or visit clients with past due invoices, loans, or payments. Track all interactions.
• Payment negotiation: Arrange payment plans, settlements, or partial payments based on company policy.
• Records & reporting: Update collection logs, aging reports, and daily collection reports. Keep debtor files accurate.
• Compliance: Follow BPO/collection laws, data privacy rules, and company scripts. No harassment or threats.
• Coordination: Work with Sales, Accounting, and Legal teams to resolve billing disputes or escalate tough cases.
• Cash application: Monitor payments received and ensure proper posting to customer accounts.
• Delinquency analysis: Identify patterns in late payments and recommend ways to improve collection rates.

Requirements

Preferred Qualifications

College degree in Business, Finance, or Accounting preferred. Knowledge of lease terms, post-dated checks, and real estate billing cycles is a big plus.

Position Details