Flexible and efficient recruitment — always.

• Develop, maintain, and enhance applications based on client requirements
• Troubleshoot application issues and prepare software patches
• Conduct unit testing and performance testing
• Provide technical support for live/production systems
• Collaborate with project teams throughout the software development lifecycle while following coding standards and best practices
• Independently analyze and resolve functional and technical issues
• Ensure application stability, security, and availability in accordance with company standards
• Support clients by resolving technical and operational service requests
• Apply strong knowledge of programming languages, databases, and software development concepts
• Assist the pre-sales team by providing technical guidance and solution recommendations

• Account follow-up: Call, text, email, or visit clients with past due invoices, loans, or payments. Track all interactions.
• Payment negotiation: Arrange payment plans, settlements, or partial payments based on company policy.
• Records & reporting: Update collection logs, aging reports, and daily collection reports. Keep debtor files accurate.
• Compliance: Follow BPO/collection laws, data privacy rules, and company scripts. No harassment or threats.
• Coordination: Work with Sales, Accounting, and Legal teams to resolve billing disputes or escalate tough cases.
• Cash application: Monitor payments received and ensure proper posting to customer accounts.
• Delinquency analysis: Identify patterns in late payments and recommend ways to improve collection rates.

Key duties include leading recruitment, onboarding, and performance management, alongside administering payroll, enforcing company policies, and resolving workplace grievances.

• Lead and manage the overall HR operations and initiatives of the company.
• Develop and implement HR policies, procedures, and best practices.
• Ensure compliance with labor laws and company regulations.
• Oversee end-to-end recruitment and hiring activities.
• Collaborate with department heads to identify manpower requirements.
• Develop workforce planning strategies to support business growth.
• Manage employee concerns, grievances, and disciplinary actions.
• Promote employee engagement and maintain a positive workplace culture.
• Conduct investigations and recommend appropriate resolutions.
• Implement and manage performance appraisal systems.
• Support leaders in setting performance goals and development plans.
• Monitor employee productivity and organizational effectiveness.
• Oversee compensation and benefits administration.
• Ensure proper implementation of government-mandated benefits.
• Monitor compliance with Philippine labor regulations.
• Identify organizational training needs.
• Implement learning and development programs.
• Support leadership development and succession planning.
• Monitor HR metrics and KPIs.
• Prepare management reports and recommendations.
• Identify opportunities to improve HR processes and efficiency.